1. Choose the product type.

2. View the products you are interested in and click on the photograph to zoom in and see every detail, composition, reference code and price.

3. Select an item of clothing and add it to your basket. You can then choose to continue shopping or to process your order.

4. If you wish to continue shopping, repeat the process. To process the order, log in.

5. Once you have entered your details, check that they are correct and click on confirm.

6. Choose whether you want to receive your order via standard or express delivery and check that the shipping and billing addresses are correct.

7. Select a payment method.

8. Confirm the order.

9. You will receive an email confirming your order.

Please bear in mind that you are purchasing vintage clothes. Therefore, some items might be damaged.It might also be difficult to find the correct size, as they come from other countries. For your convenience, we have created a size guideline.

In which countries can I shop online?
You can currently shop online Worldwide.

What languages can I browse in?
The languages available for contact with us are English and Spanish.

Is it possible to receive regular information via email regarding VINTAGE VILLAGE news and offers?
Yes, simply access the NEWSLETTER, introduce your details and you will receive information on Vintage Village news.

Can I cancel my subscription to the VINTAGE VILLAGE Newsletter?
You can easily cancel your subscription. Send us an Email to info@vintagevillageshop.com.

How do I recover my forgotten password?
If you have forgotten your password you can request it in the REGISTER section. You will receive an email with your new password.

How can I ensure that my purchase has been correctly processed?
Once you have placed your order you will receive a confirmation email. In the event that you do not receive it, contact our Customer Service department.

Can I check the status of my order?
Yes. Access the section on orders placed in your account and you will see the status of your order in real time.

Can I delete an item from my order?
Yes, as long as your order hasn’t left our warehouse. Please contact our Customer Service to modify your purchase before it is sent to destination.

Can I cancel my order?
Yes, you can cancel your order from inside of your account, under orders placed. Clicking on the "cancel order" button. Please note that this button is only showed as long as the order hasn't been shipped or isn't ready to be shipped.

What should I do if I receive a defective item?
Vintage Village only sells items in perfect condition but if you have a faulty garment contact with us info@vintagevillageshop.com

What should I do if I receive an incorrect item?
If at any time, by mistake, you receive an article that you have not ordered contact with us.

What payment method can I use to make my purchase?
We offer the following payment methods: Visa, Mastercard, American express and Paypal.

Why might my credit card be refused?
Your credit card may be refused for any of the following reasons:

-The card may have expired. Check that your card is still valid.

-You may have reached your credit limit. Contact your bank to chek that you have not exceeded the authorized purchase limit.

-You may have entered some information incorrectly. Chek that you have filled in all the required fields correctly.

Is it safe to use my credit card on the website?
Yes, we work with a secure network and the transaction is done directly with our bank. All credit card details are not saved and the information is sent coded.

Where con I recive my order?
It can be sended to an adress selected by you (home, work, etc.).

Can the delivery country be different from the purchase country?
No. The delivery country must always be the same country in which the purchase was made.

How long will take my order to arrive?
Delivery times depend on the type of delivery selected and the country.

How much do I pay for delivey service?
It's depend on the country, you can see in the product the price list.

Can I track my order?
Yes, click on the "Order Information" link in the confirmation email sent to you to see the status of your order.

How long do I have to make an exchange or return?
All returns or exchanges must be made within 15 days of the recivement of the product.

When will I receive the refund for my return?
You will receive the refund in the same payment method used for the purchase within approximately 3 or 4 days, depending on your bank. and we see it the product is perfect when we recived.

Can l exchange my products?
If you wish to exchange an item from home, you have to return the item and make a new purchase online.

How long do I have to make an exange?
All exanges must be made whitin 1 month of the e-mail confirming shipment.